Frequently Asked Questions
Everything you need to know about your Bluebella order and our collections.
How long does shipping take and what are the costs?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. For hygiene reasons, certain items like adhesive bras or opened hosiery cannot be returned unless faulty.
How do I find my perfect fit?
We provide a comprehensive size guide on every product page. If you are between sizes, we recommend checking the specific fit notes in the product description or contacting our customer care team for advice.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or amend your order within 30 minutes of placement by contacting our support team. After this window, we are unable to make changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Clearpay in select regions.
Are your products ethically manufactured?
Yes, Bluebella is committed to ethical sourcing. We work closely with our suppliers to ensure fair labor practices and safe working conditions across our entire supply chain.